Pixamatch

Refund and Cancellation Policy

Last updated: 20 October 2026

This policy covers what you pay Pixamatch Private Limited (CIN U74209KL2026PTC105860), Door No. 309/B, Nadeeparambil, Thirumalabhagom P.O, Kuthiathodu, Alappuzha 688540, Kerala, India, how automatic renewal works, how to cancel, and when we refund. It is part of the Terms of Service.

What you pay for

  • Selects plans (Starter, Studio and Pro) are paid in advance, monthly or yearly. The prices and limits are in the Terms of Service and on our pricing page.
  • Spread credits pay for album exports.
  • Marketplace looks are bought once, at the price the designer sets.
  • All prices are in Indian rupees. Pixamatch is not registered for GST today, so no GST is charged and our receipts are not tax invoices.

How you pay

  • When you pay online, the payment is processed by our payment partner Cashfree (UPI AutoPay, cards, net banking and the other methods it offers at checkout). You can also pay Pixamatch directly.
  • A yearly plan is one payment for 12 months and does not renew by itself.
  • A monthly plan renews in one of two ways, and you choose: automatic renewal, or paying each month yourself.

Automatic renewal

  • If you choose automatic renewal, you set up a mandate (UPI AutoPay, a card or a bank e-mandate) that lets us charge the plan price each month on the renewal date, until you cancel.
  • You get a notice at least 24 hours before each automatic charge, with the amount and the date.
  • If a price changes, we tell you before the first renewal at the new price, and you can cancel before it is charged.
  • If an automatic charge fails, the plan is not renewed. We tell you by email, and what happens next is set out under Plans in the Terms of Service.

Cancelling

  • Automatic renewal: stop it at any time on Plan & storage in the studio (Manage autopay → Cancel autopay) — your paid time keeps running and only future charges stop. You can also write to support@pixamatch.com, message us on WhatsApp at +91 79944 99974, or cancel the mandate yourself in your UPI app or with your bank. Stop at least 24 hours before the next renewal date to stop that charge.
  • Yearly, or paying each month yourself: there is nothing to cancel. The plan simply ends on the date it is paid until if you do not renew.
  • After you cancel, your plan keeps running until the date it is paid until. After that, uploads stop, client links stop 15 days later and photos are deleted 45 days later, as the Terms of Service describe. We warn you before each step.
  • You can ask us to close your account at any time. If you close your account, the rest of the paid period is not refunded.

Refunds

  • Plan payments are not refunded for a month or a year that has started, and we do not refund part of a month or a year.
  • Charged after you cancelled: if you cancelled automatic renewal at least 24 hours before the renewal date and were still charged, we refund that charge in full.
  • Charged twice, or charged without the plan being switched on: we refund the extra or failed charge in full.
  • Marketplace looks are not refunded once the look is in your studio, except when you were charged twice or did not get the look.
  • Spread credits: credits are taken when an export starts. No refunds for credits used on an export that failed or was cancelled (the version stays paid for, so trying again is free), or when an album shrinks after it was paid for. Expired credits from a coupon or a grant cannot be used or refunded. Unused credits are not refunded when an account is closed for breaking the terms.

How refunds are paid

Approved refunds go back to the payment method you used. Once we issue a refund, your bank usually takes 5–7 working days to show it.

Contact

For a payment, renewal, cancellation or refund question, write to support@pixamatch.com or WhatsApp +91 79944 99974 with the date and amount of the payment. All our contact details are on the Contact page.